Our sincere apologies: apparently there has occured some kind of problem in processing your order. We are doing everything within our power to right this wrong.

Did you not yet receive all the articles ordered? We thank you for you patience. We are doing everything we can to send you the remaining articles as soon as possible. It goes without saying that we take back products that are wrongfully delivered.

In order to intervene quick, it would be great if when reporting delivery problems, you always mention your name and order number. This offers you the best guarantee that we are able to deliver your order in next to no time.